The electricity and natural gas that we produce and deliver help bring wonderful benefits to millions of people in Michigan. But they also must be treated with care and respect. That’s why the safety of our employees, customers and the public is a top priority.
Consumers Energy works hard to restore power when weather interrupts electric service, but we rely on you to report power outages and other service issues. Visit the Outage Center to report power outages, streetlight outages, get storm safety tips and view our statewide restoration process.
Call us immediately at (800) 477-5050. We’ll respond day or night. If the “rotten egg” odor of gas is apparent, call from a safe location.
Call 811 Before You Dig
Three working days before you or a contractor dig on your property or work near overhead wires, please call 811 toll-free to have service lines marked for your safety. We also work with several state and federal agencies as well as excavators and contractors to support pipeline integrity and encourage safe-digging practices through MISS DIG.
Stay Clear of Downed Power Lines
Call us immediately at (800) 477-5050. We’ll respond day or night.
Power lines are not insulated. Look up and stay away from the danger zone. Avoid contact with overhead power lines before you: move a ladder, clean eaves, work on top of a building, install an antenna or satellite dish, trim trees, clean your pool or move a sailboat. Watch video
All of our employees carry photo identification. Never let anyone into your home if they won’t show you photo identification.
From your furnace and central air conditioning unit to your pool and outdoor grill, we offer several appliance safety tips for your home.