Payment Assistance

Payment Assistance Programs: Seek Help With Your Energy Bill

Posted on March 4, 2015. Filed under: bill, budget plan, Community, Company Operations, Consumers, electric, Electricity, energy, Energy Efficiency, Natural Gas, payment, Payment Assistance, PeopleCare, reliability, Safety, sustainability | Tags: , , , , , , , , , , |

This past February had record-low temperatures in Michigan and many of our furnaces had to work on overdrive to keep up with the bitter cold.

We are working to ensure our customers get the best value for every energy dollar, and that includes helping our customers when times are tough. We’re also working with four nonprofit agencies that provide direct aid to help our customers, ensuring Michigan families stay safe and warm this winter:

  • Michigan Community Action
  • The Salvation Army
  • TrueNorth Community Services
  • The Heat and Warmth Fund (THAW)

Consumers Energy also contributed an additional $5 million to expand our CARE program (Consumers Affordable Resource for Energy) to help customers afford and better manage their monthly energy costs.

Consumers Energy Payment Assistance

If you’re concerned you might have difficulty paying your energy bill, emergency and ongoing aid may be available.

1. Budget Plans and Protections

  • Budget Plan: When you’re on the Budget Plan, you can spread out your annual energy costs into equal payments. The exact amount will vary from customer to customer.
  • Third-party Notification: With your written authorization, we can send a copy of any shut-off notice you receive to a third party. This may include a consenting friend, relative or agency. Your third-party contact is not responsible for paying your bill, but may act as a liaison between you and Consumers Energy.
  • Medical Emergency Protection: If you or a member of your household have a qualifying, documented medical emergency or require home medical equipment or life support, you could be protected from service shut-off for nonpayment of your energy bill for up to 21 days. You must provide us with written proof from a doctor or a notice from a public health official that service shut-off will aggravate an existing medical condition.

2. Consumers Affordable Resource for Energy (CARE)

CARE provides a 40 percent credit on monthly bills for qualifying customers. The program also helps customers by forgiving any past due balance as a reward for consistent payment over the program year.. Apply today as space is filling quickly:

3. Winter Protection Plan (WPP)

The WPP may protect low-income customers and seniors age 65 and older from service shut-off and high payments from Nov. 1 through March 31. Customers are responsible for electric and natural gas used. Costs deferred through the winter months will be reconciled and billed in April. Eligible customers may sign up for the Winter Protection Plan beginning Nov. 1.

4. Shut-Off Protection Plan (SPP)

This plan provides year-round protection from shut-off and is available to customers with a household income at or below 200 percent of the federal income eligibility guidelines.

5. Shut-Off Protection: Active Duty in Military

If you or your spouse is the customer of record and is called to full-time active military service by the President of the United States or the Governor of Michigan during a time of declared national or state of emergency or war, you may apply for shut-off protection for up to 90 days and you may request an extension of this protection by reapplying. You:

  • Must provide verification of active duty status
  • Notify us of your status at end of active duty
  • Must pay for the energy used during participation in this program at end of active duty

Consumers Energy will set up a payment plan for all past-due amounts to be paid within one year.

6. Helping Neighbors Energy Efficiency Assistance

Our Helping Neighbors program helps you save money through energy efficiency improvements. At no cost, households at or below 200 percent of the federal poverty level can receive an on-site assessment, educational materials and energy saving products or services such as a furnace operations and maintenance tune-up. To learn more, visit or call (877) 448-9433.

More Information on Consumers Energy Payment Assistance

 Agency, State of Michigan and Other External Assistance Programs

Consumers Energy is proud to support important agencies that provide direct aid to help our customers in the short term, while also promoting self-sufficiency to reach long-term goals.

  1. Call 2-1-1

Spearheaded by the United Way, 2-1-1 is a free phone service that links people with information or agencies that can help with energy assistance and other needs. Calls are confidential and answered 24/7. To get started, call 2-1-1 or visit

  1. The Salvation Army – PeopleCare

For more than 30 years, PeopleCare has been helping people and families with emergency needs like food, clothing, transportation, shelter, medicine and home heating. Consumers Energy customers and employees contribute to PeopleCare for the emergency services program, and the company provides bill credits to help with energy bill payments. The Salvation Army determines eligibility and distributes the aid. For more information, contact your local Salvation Army or visit

  1. The Heat and Warmth Fund (THAW)

Customers who meet household income guidelines may be eligible for bill payment assistance through THAW funds, administered by local agency partners throughout Michigan. For more information, call (800) 866-THAW or visit

  1. Home Heating Credit (HHC)

You may apply for a Home Heating Credit for your 2014 primary heat source. To apply, you must meet the income guidelines and own or rent the home where you live (includes rented apartments and mobile homes). The deadline to file is Sept. 30, 2015. For more information, contact the Michigan Department of Treasury or visit

At Consumers Energy, safety is at the heart of everything we do, and that includes ensuring communities we serve stay safe and warm in the winter months. For more information on payment assistance programs, visit

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Guest Blog: Carrie Schneider, Consumers Energy Community Programs Manager, Urges Michiganders to Participate in Walks for Warmth

Posted on February 11, 2015. Filed under: Community, Community Profiles, Company Operations, Consumers, Corporate Giving, electric, Electricity, employee, energy, Guest Blogs, In Your Community Q&A, payment, Payment Assistance, sustainability | Tags: , , , , , , |

Carrie Schneider, Community Programs Manager at Consumers Energy

Carrie Schneider, Community Programs Manager at Consumers Energy

Anne Frank once said, “No one has ever become poor by giving.” The history of Community Action Agencies is embedded in this philosophy and the humanitarian principles that say we all have a responsibility for helping people overcome the obstacles that would prevent them from sharing in the benefits of living in the United States of America.

In 1964, the U.S. Congress passed the Economic Opportunity Act (EOA). This Act was meant to guarantee equal opportunity for everyone and for all practical purposes; this Act commenced the “War on Poverty”. More than 1,000 community-based organizations called Community Action Agencies (CAAs) were created across the country to:

  • Coordinate federal funds and other resources
  • Engage citizens to educate and train impoverished residents
  • Help residents achieve economic stability and prosperity

The 29 Community Action Agencies that serve 83 Michigan counties have been successful at what they were originally charged to do. They have:

  • Brought diverse resources and talents together
  • Leveraged public and private supporters like Consumers Energy
  • Enlisted volunteers
  • Involved clients and non-service users alike in problem solving initiatives

The Bitter Truth in Michigan

One of the many challenges that CAA offices confront is the face of poverty in this country, and likewise Michigan, has changed quite a bit from the “Appalachian poor” to the “working poor”. And the face of poverty in each community is unique, which compounds the issue. Today:

  • Nearly one out of every three families in the United States is considered to be “low income”
  • Almost half of U.S. households live one crisis away from the breadline
  • Of the 17 percent of Michigan residents who experience poverty in Michigan, over 23 percent of them are children.

I had an opportunity last year to spend some time at the Jackson CAA office. While I didn’t know what to expect, it didn’t take me long to realize that my understanding of those in need was skewed.  The line was clear out the door and nearly every person standing in line had at least one child with him or her.

This was not an atypical day for the staff.  The hours ticked by but the line remained steadfast.  I witnessed middle class families having to ask for help for the first time.  The fear and embarrassment that they relayed brought me to tears.  One could never imagine having to literally scrape change together, walk many blocks to a bus stop (children in tow), wait for hours in line at the CAA office, only to be told that their services for the day have concluded before you ever get to the front of the line.  And, sadly they had to get back on a bus with the realization that they had to do it all over again the next day.  The despair these households face day in and day out is heart wrenching, but their courage and fortitude is inspiring.

Make a Difference with Consumers Energy

Consumers Energy employees and family members will be taking part in more than 30 Walks for Warmth across Michigan this year.

Consumers Energy employees and family members will be taking part in more than 30 Walks for Warmth across Michigan this year.

What the CAA staff members do on a daily basis is nothing short of heroic.  It is through similar compassion and the guilt of having to turn people away due to lack of funds that an annual fundraiser was born. The CAAs developed the Walk for Warmth more than 25 years ago.  It was organized to promote public awareness concerning low-income individuals and families experiencing home heat-related utility emergencies.

This is Consumers Energy’s fourth year participating in Walks for WarmthOur employees will be supporting 34 Walks covering 35 counties. Last year, we collectively raised over $300,000 to support the cause.

The need for help this year is just as high as it was last year, even without the polar vortex. The needs of Michigan residents have become far greater than service agencies and churches can handle without additional financial resources such as the Walks for Warmth.

At Consumers Energy we continue to work towards leaving it better than we found it and caring for the Michigan communities we serve. I can’t think of a more impactful, or gratifying way than to move our feet to give others heat. I hope that you and your family and friends will decide to participate in at least one of the Walks throughout the state. I promise that you will instantly understand the “why” we do the Walks and you will leave feeling blessed for what you have.

I am thankful to work for a company that believes the same as Edward Everett Hale, “I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do.” 

Find a Walk for Warmth near you!

Carrie Schneider is the Community Programs Manager at Consumers Energy in Jackson, Mich.  She has worked for Consumers Energy for almost 18 years. She volunteers for many organizations in her community including Women’s Leadership Council, Junior Achievement, United Way and Big Brothers Big Sisters. She is a graduate of Michigan State University with a Bachelor of Science Degree in Psychology. Both she and her husband Steve are proud Jacksonians and are raising their three children (ages 17, 14 and 11) there. Carrie is passionate about servant leadership and is grateful to work for a company that supports her volunteerism.


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Consumers Energy Encourages Families to Celebrate National Preparedness Month

Posted on September 29, 2014. Filed under: bill, Business, Community, Consumers, Corporate Giving, Education, energy, payment, Payment Assistance, Safety, storm, weather | Tags: , , , , , , , , , |

When life happens, it’s good to have an action plan. September is National Preparedness Month, a time to reflect on the “what ifs” and anything that may come your way in the future. Consumers Energy supports many assistance programs and resources to help Michigan residents during times of need.

Check out Consumers Energy Payment Assistance Programs

Expect the Unexpected

National Preparedness Month is the perfect opportunity to prepare your family for the unexpected. Check out a few resources below to get started:

This free, confidential service is available 24/7 to 8.1 million Michigan residents. The service connects you with local organizations that offer a variety of different sources of help for food, housing, employment, healthcare, counseling, transportation and more.

How It Works: Call 2-1-1 to automatically reach a professional, certified specialist to answer your questions.

The Ready Campaign is used to educate and empower Americans to prepare for natural or man-made emergencies. Supported by FEMA, it specifically focuses on preparedness for homes, communities and businesses and encourages the importance of having a communications plan:

Communications Plan for Children

Communications Plan for Parents

  • Safety Apps

Consumers Energy employees researched the top safety apps to download on Android and Apple devices. Keep your family prepared with:

Download these free safety apps to keep your family and home prepared for any emergency.

Click to enlarge

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Consumers Energy Offers Protection Services to Senior Citizens, Enroll Now

Posted on August 21, 2014. Filed under: budget plan, Community, Consumers, electric, Electricity, energy, energy value, In Your Community Q&A, incentives, payment, Payment Assistance, PeopleCare, Rates, storm, weather | Tags: , , , , , , , |

Fall is almost upon us. As the leaves start to change, the crisp temperatures will soon follow. Before we know it, our winter clothes will need to come out and so will our heavy blankets. During this time of year, it is especially important to Consumers Energy to take care of senior citizens.

Top 10 Ways to Protect Senior Citizens During Cold Months

We have many payment assistance options and services to prepare seniors for unexpected weather conditions or life changes. If you’re 65 or older and the head of the household, you may qualify for:

  1. Shut-off Protection

This service provides protection from shut-off for seniors during the harshest months, Nov. 1-March 31. The plan requires

  • Initial down payment of 10 percent of your total bill
  • Participation in a Budget Plan that spreads out your annual energy costs into equal payments plus equal monthly payments on your past-due balance
  • TO ENROLL: (800) 477-5050
  1. Third Party Notification

With your written authorization, Consumers Energy can send a copy of any shut-off notice you receive to a third party like a consenting friend, relative or agency. While the third party contact is not responsible for paying your bill, they may act as a liaison between you and Consumers Energy.

  1. Winter Protection Plan (WPP)

Participation in this plan prevents service shut-off and high payments during the winter (Nov. 1 to March 31). The plan requires:

  • An initial down payment of 1/12 of any past due bills
  • From November through March, you’ll pay 7 percent of your estimated annual bill plus a portion of any past-due amount
  • When WPP ends March 31, you must pay your full monthly bill, plus part of the amount you owe from the winter months when you did not pay in full
  • At the end of the WPP period, you must make arrangements to pay any money owed before the start of the next protection period
  • Enrollment begins Nov. 1. TO ENROLL: (800) 477-5050
  1. PeopleCare

This program involves charitable giving to The Salvation Army from Consumers Energy customers, employees and retirees. The donations help people and families with emergency needs like food, clothing, transportation, shelter, home heating and medicine.

Check out more information about PeopleCare!

  1. Payment Arrangements

If you need more time to pay your bill, visit eServices to make Payment Arrangements or call (800) 477-5050.

External sources of assistance for senior citizens in Michigan:

  1. Call 2-1-1

This is a free phone service available to 99 percent of Michigan. The service links people with information or agencies that helps with utility assistance and other needs. Visit for more information.

  1. The Heat and Warmth Fund (THAW)

This service provides emergency help to low-income families and individuals in Michigan who are in danger of losing heat or electricity during winter. Learn more about THAW at (800) 866-THAW (8429).

  1. Home Heating Credit (HHC)

To apply for a Home Heating Credit, you must meet the income guidelines and own or rent the home where you live (excludes rented apartments and mobile homes). Forms are available wherever other tax forms are provided. The annual deadline to apply is Sept. 30.

  1. Elder Law of Michigan

Senior Citizens and people with disabilities can get help paying for the cost of important basic needs like food, medicine, healthcare, utilities, housing and taxes. For more information, call (800) 347-5297 or visit

  1. Other Energy Assistance Programs

Learn more about heating assistance programs provided by the state of Michigan for income-qualified households.

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Consumers Energy Working with Fifth Third Bank to Offer Free Energy, Financial Assistance in Michigan

Posted on June 18, 2014. Filed under: bill, Community, Education, electric, Electricity, energy, Energy Efficiency, Events, Payment Assistance | Tags: , , , , , , , , , , , , |

Did you know your Consumers Energy bill features a 13-month energy use graph with the energy use and cost per day?

BillBlogWe’re working with Fifth Third Bank and other community organizations this week in Jackson, Lansing and Kalamazoo to host community resource fairs that bring financial and energy services directly into low to moderate income communities.

If you’re in the neighborhood, stop by and see one of our representatives. Consumers Energy offers many rebates and special programs to help customers save energy and save money with energy efficiency. Learn more at We also offer several bill payment assistance programs at

The community events feature Fifth Third Bank’s Empowerment eBus, a 40-foot mobile meeting place, and will include:

  • Housing, rental and utility information
  • Foreclosure prevention
  • Employment and career resources
  • Credit reviews (without credit score)
  • Much more

When and Where

  • Jackson: Event held June 17 evening.
  • Lansing: June 18 from 11 a.m. to 3 p.m. at the CATA Transportation Center, 420 S. Grand Avenue in Lansing
  • Kalamazoo: June 20 from 11 a.m. 3 p.m. at Park Street Market, 512 N. Park Street and Saturday, June 21 from 10 a.m. to 2 p.m. at Town & Country Center, 1824 Portage Street
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Consumers Energy’s Budget Plan Allows Michigan Residents to Manage Bills Predictably During All Seasons

Posted on June 12, 2014. Filed under: Business, Electricity, Natural Gas, payment, Payment Assistance | Tags: , , , , , , , , |

As spring transitions to summer in Michigan, we’re encouraging residents and businesses to manage their energy bills for all seasons by enrolling in the monthly Budget Plan.

BudgetPlanThis free resource will help deliver a predictable bill and avoid surprises when Michigan weather leads to higher energy use during extreme temperatures.

  • The Budget Plan works by evening out bill payments over time. Instead of paying more when energy use is highest – such as during the recent extremely cold winter – residents or businesses pay a set monthly amount
  • More than 300,000 Consumers Energy homes and businesses are enrolled in the Budget Plan today
  • Enrollment is free and the plan fits any lifestyle

June is the ideal time for customers who use natural gas to enroll because it is the first month of the Budget Plan year. Electric-only customers will benefit most by signing up in October. Enroll today by visiting or calling (800) 477-5050. Budget Plan FAQs

Residents and business owners also can streamline their bill paying by coordinating the Budget Plan with Consumers Energy’s Direct Pay or online debit and credit card payment options. Customers who choose the Direct Pay service can receive their energy bill electronically via e-mail or receive a paper bill. Learn more at

We’re working hard to keep the price of natural gas and electricity low for the Michigan residents we serve. We offer many ways to pay and will work with anyone who needs assistance to pay their bill.

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Springing Forward with Safety and Consumers Energy Winter Wrap-Up

Posted on March 28, 2014. Filed under: Company Operations, Electric Safety, History, Natural Gas, Natural Gas Safety, Payment Assistance, Safety, weather | Tags: , , , , , , , , , , , , , , , |

Click above to watch the video to learn ways to save energy at home.

Click above to watch the video to learn ways to save energy at home.

As we all look forward to warmer weather and getting outdoors, we remind you to dig safely and watch out for overhead wires. Look up and look out for wires, and always call 811 before starting any digging project to mark underground pipes and wires.

Now that we are thinking safety first, here’s a quick look back in our winter wrap-up.

  • One of the coldest winters in a generation caused Michigan homeowners to use 20 percent more natural gas this winter compared to a year ago.
    —  However, the typical Consumers Energy residential customer paid just 10 percent more for natural gas
    —  Consumers Energy prices were down 8 percent from last winter
  • We created the Severe Weather Assistance Team to help Michigan residents concerned about bills
    —  The team made 120,000 calls to customers in less than six weeks
    —  Made payment arrangements with customers, enrolled them in our Budget Plan and provided energy savings tips VIDEO: Ways to Save

“I was blown away at the response from customers!” said Randi Richards, one of our severe weather team members. “People were setting up payment arrangements, and they were telling me what was going on in their lives, how hard this winter has been, and what worked for their budget. They shared how touched they were that we were reaching out to them.”

  •  The majority of meters are being read. VIDEO: Meter Reading
    —  However, the extreme weather has created challenges in physically reaching every one of our 1.8 million natural gas meters
    —  We have increased the number of meter readers we have on the job. They are working extended hours, including weekends

 Resources for Michigan Residents

 Our Work Continues

  • We are preparing for next winter. We will replenish our Michigan underground natural gas storage system, the nation’s fourth-largest
  • Warm weather brings outdoor work – tree trimming and strengthening our gas and electric systems. We’ll be spending $60 million this year, for example, just to upgrade underground gas mains

Working to deliver the energy you need, whenever you need it. That’s our Promise to Michigan.

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Consumers Energy Provides $3 Million to Nonprofits to Help Michigan Residents Stay Warm

Posted on March 3, 2014. Filed under: Community, Corporate Giving, Payment Assistance, Uncategorized | Tags: , , , , , , , , , |

As we forge through the coldest winter in a generation, we’re helping Michigan residents stay warm and working with statewide nonprofits to develop tools that should let many manage their energy bills more effectively in the future.

As part of our ongoing support to help Michigan Beat the Freeze, we provided $3 million in recent grants to three statewide nonprofit organizations.

Participants in the Clear Control program receive daily texts that detail their household energy usage costs, make smaller, more frequent payments and receive immediate financial assistance in certain circumstances. Customers remain in the program as long as they stay current on their account.

THAW’s Clear Control pilot program began in October, and there have been noticeable results with the first group of participants. Most have paid bills on time, and participants have used less energy. Lessons learned from Clear Control will be incorporated into the company’s overall energy assistance program design and development, including communities beyond Flint later this year.

“Our partnership with Consumers Energy looks to create sustainable solutions for Michigan’s low income energy consumers,” said Susan Sherer, chief executive officer of THAW. “Our unique corporate-nonprofit collaborative will help foster self-sufficiency among vulnerable households statewide.”

Nonprofit partners

THE HEAT AND WARMTH FUND (THAW) is an independent nonprofit (501(c)(3) agency that provides emergency energy assistance to Michigan residents in need and advocates for long-term energy solutions. THAW was established in 1985 to improve the quality of life in Michigan and prevent human suffering by helping low-income individuals facing an energy crisis.
THE SALVATION ARMY has supported those in need for more than 130 years in the United States. For 31 years, Consumers Energy has partnered with The Salvation Army to meet emergency needs through the PeopleCare program.

TRUENORTH COMMUNITY SERVICES provides client-centered services to 61 Michigan counties by addressing rural poverty, building vibrant communities, and ensuring youth thrive. TrueNorth partners with Consumers Energy to provide vital energy assistance to rural Michigan residents.

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Home Heating Credit Provides Help for Qualifying Michigan Residents

Posted on February 25, 2014. Filed under: Natural Gas, Payment Assistance | Tags: , , , , |

HHC2013GuidelinesWhile 366,700 Michigan residents claimed a Home Heating Credit averaging $137 last year, a significant share of home heating credits go unclaimed by income-eligible households.

The Home Heating Credit can be used for all types of primary heating fuel, including natural gas, propane and purchased firewood. Renters may also qualify for the credit.

Even if households do not make enough money to file income taxes, they can still apply for a Home Heating Credit. Applicants are encouraged to file early for this credit to obtain refunds sooner, though the filing deadline is Sept. 30, 2014.

Tax season is an ideal time to file the Home Heating Credit since free preparation assistance is available throughout much of the state. We want to make sure our customers know of these additional ways to receive help with heating bills, and encourage them to find the nearest free tax site by dialing 2-1-1, a free service spearheaded by the United Way.

  • Home Heating Credit forms (MI-1040CR-7) are available at most public libraries, Secretary of State branch offices, Department of Human Services branch offices. Consumers Energy customers can call us at (800) 477-5050 to get last year’s total heat cost, which is required to complete the form. This information can also be found on December, January, and February Consumers Energy billing statements.
  • The federal Earned Income Credit is another refundable federal income tax credit available to qualifying low-income taxpayers. It must be filed during tax season. For income guidelines, contact your employer, call the Internal Revenue Service at (800) 829-3676, or visit

In addition, we have launched the Severe Weather Assistance Team to help customers pay higher winter bills, and we’re sharing 100 ways to help save energy and Beat the Freeze.

Also, there’s still time for income-qualified residents to sign up for the CARE program and get bill relief. For details, visit or view CARE Service Territory Map

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Beat the Freeze with Tools to Manage Your Consumers Energy Bill

Posted on February 18, 2014. Filed under: Business, Community, Natural Gas, Payment Assistance, weather | Tags: , , , , , , , , , , , , , , , , , , , , , , , , |


Garrick Rochow, Consumers Energy vice president, shares tips to Beat the Freeze.
For help paying your bill, call (800) 477-5050 or visit

Between snow days and snow plows, polar winds and polar temperatures, this season is really packing a punch.

This is one of the coldest winters in a generation and has led our residential customers to use 26 percent more natural gas this winter (November through January) compared to last year.

Even though our natural gas price is the lowest in a decade, the lower temps are making furnaces work harder and leading to higher energy bills. VIDEO: Garrick Rochow, Consumers Energy vice president, shares tips, tools to Beat the Freeze.

We’re here to help with people and programs:

  • If you think you’re going to have trouble paying your energy bill, call us right away at (800) 477-5050
  • On Monday, we activated our Severe Weather Assistance Team to connect customers with assistance plans and payment options
  • Get more than 100 ways to save on your energy bill
  • Moving our feet to give others heat in Walks for Warmth across the state
  • Extended a special discount on bills for Michigan’s homeless shelters for an additional month, through March

5 Tips to Manage Your Energy Use

  1. Turn down the dial – Every degree you dial down could save 1 to 3 percent on heating costs
  2. Keep drapes closed to retain heat at night – Open during the day to let in the warm sunlight
  3. Let the air flow – Keep furniture, curtains and other items from blocking heat registers
  4. Clean/replace furnace filters – Your furnace is the hardest working appliance in your home. A clean filter lets your furnace breathe easy and run more efficiently
  5. Weather stripping doors and windows – An 1/8” crack around the perimeter of a door is equivalent to a softball-sized hole in the middle of the door

Visit us on Facebook and Twitter for more #CEenergytips

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