When Will My Power Be Restored? | Outage FAQs

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When Consumers Energy crews are deployed for storm restoration, they have one mission – restore power for the largest number of customers as safely and quickly as possible. Our outage restoration process:

STEP 1: Restore critical public services such as emergency response facilities (hospitals, police and fire agencies), emergency communications (radio and TV) and utilities (water and sewer).

STEP 2: Restore highly populated areas such as high-priority businesses and other facilities that affect the most customers are restored during this time.

STEP 3: Restore less populated areas in the following priority order: high voltage lines, substations, primary distribution lines, transformers and secondary lines.  When possible, sections of damaged power lines are isolated and restored before repairing severely damaged lines to restore customers more quickly.

Did you know? Restoring power to our state can become a nationwide effort. When storm damage is severe, Great Lakes Mutual Assistance utilities send crews from across the country to join our effort. During our December 2015 storms, more than 300 line workers from Illinois, Ohio, Indiana, Pennsylvania and Kentucky helped us restore more than 250,000 homes and businesses.

Rain or sleet, the crack of dawn or dead of night, it doesn’t matter. We do whatever it takes to deliver the energy you need, whenever you need it. Learn how we’re investing resources to strengthen electric reliability and improve restoration time: ConsumersEnergy.com/reliability. Report outages and view estimated restoration times at ConsumersEnergy.com/outage.

Are you a lineworker who is serious about service? Join our family: ConsumersEnergy.com/lineworkers.

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