Consumers Energy Celebrates Grand Opening of $10.3 Million West Branch Service Center

Continuing with our Promise to work to deliver the energy our Michigan customers need whenever they need it, we recently dedicated a new customer service center in West Branch in Ogemaw County.

The West Branch ribbon-cutting ceremony included (L to R) Rich Ford, VP/transmission for Consumers Energy; Julian Zielinski, UWUA Local 144 President; Michele Kirkland, VP/energy operations for Consumers Energy; Sen. John Moolenaar (R-Midland); Rick Benjamin, Ogemaw County EDC President; Mark Bridgewater, UWUA State Council Rep; Jay Jacobs, Consumers Energy area manager.
The West Branch ribbon-cutting ceremony included (L to R) Rich Ford, VP/transmission for Consumers Energy; Julian Zielinski, UWUA Local 144 President; Michele Kirkland, VP/energy operations for Consumers Energy; Sen. John Moolenaar (R-Midland); Rick Benjamin, Ogemaw County EDC President; Mark Bridgewater, UWUA State Council Rep; Jay Jacobs, Consumers Energy area manager.

This new $10.3 million, 29,000 square foot center is designed for timely customer response. It will serve as the Gateway to the North for more than 100,000 of our northern Michigan customers who depend on Consumers Energy to maintain safe, reliable electric service for their homes and businesses.

We’re also pleased to have contributed to the local economy during construction of the service center, when the equivalent of 36 full-time skilled jobs were created, totaling about 55,000 labor hours between June 2013 and February 2014.

The new service center features a number of environmentally friendly attributes, designed to be LEED certified (Leadership in Energy and Environmental Design) according to environmental standards set by the U.S. Green Building Council.

Located just off I-75 at 4100 West M-76 in West Branch, the new building is ideally positioned for easy access to major roadways, helping to enhance customer service response and allow for quick deployment of Consumers Energy employees throughout the area as needed.

  • The West Branch Service Center is part of a statewide 10-year building improvement plan being implemented by Consumers Energy to ensure that existing and future customers continue to receive the most reliable electric and natural gas service possible.
  • About 90 Consumers Energy employees are based at the new service center. Positions include electric line and service workers, substation, energy delivery, meter services, new business, meter readers, revenue recovery, facilities, storeroom and field management employees.

The West Branch Service Center is Consumers Energy’s fifth building designed to LEED standards and includes “green” features such as the building’s architectural design, lighting, plumbing, HVAC and electric system, materials and resources. Pumford Construction, based in Saginaw, was the primary design and construction firm for the building, supported by 23 Michigan-based subcontractors and material suppliers.