As we all look forward to warmer weather and getting outdoors, we remind you to dig safely and watch out for overhead wires. Look up and look out for wires, and always call 811 before starting any digging project to mark underground pipes and wires.
Now that we are thinking safety first, here’s a quick look back in our winter wrap-up.
- One of the coldest winters in a generation caused Michigan homeowners to use 20 percent more natural gas this winter compared to a year ago.
— However, the typical Consumers Energy residential customer paid just 10 percent more for natural gas
— Consumers Energy prices were down 8 percent from last winter
- We created the Severe Weather Assistance Team to help Michigan residents concerned about bills
— The team made 120,000 calls to customers in less than six weeks
— Made payment arrangements with customers, enrolled them in our Budget Plan and provided energy savings tips VIDEO: Ways to Save
“I was blown away at the response from customers!” said Randi Richards, one of our severe weather team members. “People were setting up payment arrangements, and they were telling me what was going on in their lives, how hard this winter has been, and what worked for their budget. They shared how touched they were that we were reaching out to them.”
- The majority of meters are being read. VIDEO: Meter Reading
— However, the extreme weather has created challenges in physically reaching every one of our 1.8 million natural gas meters
— We have increased the number of meter readers we have on the job. They are working extended hours, including weekends
Resources for Michigan Residents
- Concerned about your bill? Call (800) 477-5050
- Call 2-1-1 and ask about assistance programs
- Learn more about how to save at ConsumersEnergy.com/energyanswers
- Enroll in Consumers Energy’s Budget Plan, which levels out payments
Our Work Continues
- We are preparing for next winter. We will replenish our Michigan underground natural gas storage system, the nation’s fourth-largest
- Warm weather brings outdoor work – tree trimming and strengthening our gas and electric systems. We’ll be spending $60 million this year, for example, just to upgrade underground gas mains
Working to deliver the energy you need, whenever you need it. That’s our Promise to Michigan.