Reports of this scam have come from Consumers Energy customers across the state, but are most common in Kent, Genesee and Ingham counties. Since Nov. 22, people have reported 118 incidents in which callers have falsely claimed to represent Consumers Energy. In Kent County, 37 reports of impersonations have been recorded; 12 in Genesee County, and 10 in Ingham County.
A typical scenario involves the caller, who can speak English and Spanish, demanding payment for a Consumers Energy bill within an hour, and telling the customer to purchase a Green Dot prepaid credit card available at drug and food stores. People are then directed to call an 866 toll-free phone number to pay their bill with these cards.
Residential or business customers who believe they may have been victims of this scam or who have related concerns should call Consumers Energy at (800) 477-5050.
Consumers Energy never demands payment over the phone using only a Green Dot card. We offer a variety of payment options, including the ability to pay over a secure Internet site, via U.S. mail, in person at an authorized pay agent location, and by Visa, MasterCard or an eCheck using an authorized Consumers Energy EasyPay agent.
Get tips on avoiding utility fraud from the Michigan Public Service Commission.