Consumers Energy crews continue efforts to restore electric service across Michigan after winds exceeding 60 mph and severe thunderstorms resulted in widespread power outages. Statewide, more than 213,900 Consumers Energy electric customers are without service as of 3:45 a.m. Monday, Nov. 18.
Crews have been working throughout the night to assess the damage from Sunday’s severe weather and make situations safe for the public. As of 3:45 a.m., counties most affected by electric interruptions were: Kent (30,882), Kalamazoo (16,342), Genesee (13,449), Jackson (13,011), Clare (11,272) and Midland (11,121).
Customers can report outages and get service restoration updates by calling (800) 477-5050 or visiting our outage map via a computer or mobile device at www.ConsumersEnergy.com/outagemap. Additional storm and power outage information is available at the newly updated online outage center, www.ConsumersEnergy.com/outage. Updates also are available via Twitter at #CEoutage.
A majority of customers who have been without electric service since Sunday afternoon should have their power restored by late Wednesday. Harder hit areas may not have their electric service restored until Thursday. Estimates will be updated as assessment and repairs continue. Additional storm activity may prolong restoration times.
From line workers to customer call center representatives and on-site damage assessors, more than 1,300 Consumers Energy and contract employees are working on storm restoration efforts across the state. Additional contract utility crews from outside Michigan, some from as far away as Kentucky, are expected to be in the state later Monday.
Please stay at least 25 feet away from any downed wires and to report them immediately by calling 1-800-477-5050 or their local law enforcement agency. Also, be alert to utility crews working along roads. In particular, drivers should slow down or stop and wait for oncoming traffic to clear so they safely can go past utility workers and equipment on roadsides.
Customers who lose electricity for an extended period of time may want to investigate if public shelters are available. In most counties, residents can dial 2-1-1 to receive shelter information or to request assistance.