Below is a story from a Consumers Energy employee, who works in customer service and a story from MLive: Consumers retiree and World War II veteran was a prisoner of war. See bottom for special payment assistance plans available to military families and veterans.
Military Experience Helps in Customer Service
After graduating from college with a Fine Arts degree, Michelle had a hard time finding a job in her field. She opted to join the Navy in 1987 and spent the next nine years working as a Cryptologic Technician, encoding and decoding classified messages.
When Operation Desert Storm began, she was stationed in Wahiawa, Hawaii at Naval Computer and Telecommunications Area Master Station Pacific, where satellites on land were used to communicate with naval ships. Michelle was responsible for stopping unnecessary communication so ships in the Indian Ocean could send secure messages to shore.
After Hawaii, Michelle was stationed in Guam for two-and-a-half years, where she experienced an earthquake that measured 8.2 on the Richter scale and seven typhoons.
“This is really where I can tie back my time with the Navy to working at Consumers Energy,” she said. “I can appreciate what our customers are going through when natural disasters hit and the power is out. We had to work with local residents to provide assistance and share power sources from the base.”
DID YOU KNOW? Military families and veterans are eligible for special payment assistance with Consumers Energy and the state of Michigan. See more payment assistance plans for all customers at http://www.ConsumersEnergy.com/assistance.
Shut-off Protection: Active Duty in the Military
If you or your spouse is the Consumers Energy customer of record and is called to full-time active military service by the president of the United States or the governor of Michigan during a time of declared national or state emergency or war, you may apply for shut-off protection for up to 90 days and you may request an extension of this protection by reapplying. You still will be required to pay for the energy you used during your participation in this program. Call us at (800) 477-5050.
Michigan Veteran’s Trust Fund
Temporary assistance for emergencies or hardships, including energy assistance, is available to eligible wartime veterans and their families in Michigan. Contact: http://michigan.gov/dmva or (517) 284-5299. County Contacts for Veterans with Emergencies