Consumers Energy Warns Against Imposter Phone Scam in Michigan

A phone scam demanding customers make Consumers Energy payments with a Green Dot Prepaid Card has been reported in Genesee County and the Grand Rapids area.

  • A typical scenario involves the caller, who can speak in English and Spanish, demanding payment for a Consumers Energy bill within an hour, and telling the customer to purchase a Green Dot prepaid credit card available at drug and food stores. Customers are then directed to call an 866 toll-free phone number to pay the utility bill with these cards. MLive story: Clayton Township, Consumers Energy warn of phone scam after business owner victimized
  • Residential or business customers who believe they may have been victims of this scam or who have related concerns should call Consumers Energy at (800) 477-5050. 
  • Consumers Energy never demands payment using only a Green Dot card. Customers who are bullied into paying by these imposters will lose their money.
  • We urge customers to be alert to this scam, and never pay over the phone using a Green Dot card. Customers should never give money or personal information over the phone to anyone they do not know. The Michigan Public Service Commission offers tips on avoiding utility fraud

Consumers Energy has a variety of payment options available for customers, including the ability to pay over a secure Internet site, via U.S. mail, in person at an authorized pay agent location, and by Visa, MasterCard or an eCheck using an authorized Consumers Energy EasyPay agent.