New Dog Bite Policy = Safety 24/7 at Consumers Energy

MeterReadDogEach and every day, we strive to keep our communities and employees safe. As part of that commitment and due to an uptick of dog bites in the field, a new policy has been implemented to keep our employees safe on the job.  While we realize that not all animals fall into this ‘aggressive’ category – it’s always better to be safe than sorry. 

There are now three meter reading codes that can be added to accounts of customers with dogs. They include:

  • Customers who own dogs with no previous aggressive behavior must now restrain or contain their dog before the meter can be read.
  • Accounts identified as premises with dogs known to be aggressive will require verification from the owner that the dog is restrained, or the meter will not be read.
  • Customers with dogs that have exhibited aggressive behavior and who have bitten or otherwise injured an employee will only have their meter read with a police escort.

Additionally, customers have the option of reading their own meter and sharing the information with Consumers Energy. You can access or sign up for a free eServices account at www.ConsumersEnergy.com/eservices. Once enrolled, click on “My History,” then Energy Use, then on the Meter Reading Schedule tab. You also may get a meter reading schedule for your account by calling 1-800-477-5050.