Each and every day, we strive to keep our communities and employees safe. As part of that commitment and due to an uptick of dog bites in the field, a new policy has been implemented to keep our employees safe on the job. While we realize that not all animals fall into this ‘aggressive’ category – it’s always better to be safe than sorry.
There are now three meter reading codes that can be added to accounts of customers with dogs. They include:
- Customers who own dogs with no previous aggressive behavior must now restrain or contain their dog before the meter can be read.
- Accounts identified as premises with dogs known to be aggressive will require verification from the owner that the dog is restrained, or the meter will not be read.
- Customers with dogs that have exhibited aggressive behavior and who have bitten or otherwise injured an employee will only have their meter read with a police escort.
Additionally, customers have the option of reading their own meter and sharing the information with Consumers Energy. You can access or sign up for a free eServices account at www.ConsumersEnergy.com/eservices. Once enrolled, click on “My History,” then Energy Use, then on the Meter Reading Schedule tab. You also may get a meter reading schedule for your account by calling 1-800-477-5050.