Consumers Energy Requests Customer Assistance After Record Number of Dog Attacks

In just the last two weeks, our meter readers have reported six dog attacks and there have been a record 14 dog bite incidents since the start of the year, compared to six during all of 2011, said Michele Kirkland, vice president of energy operations.

Five employees have been injured as a result of the 2012 attacks, compared to three injuries in all of 2011. These bites often required medical treatment to close wounds and to prevent subsequent infection and illness.  One dog attack required the employee to be hospitalized and resulted in stitches to close wounds on his face and neck.

In some cases, dogs were released from the house as the employee attempted to read the meter.  Those occasions are particularly dangerous to meter readers and we will be following up with those customers directly to protect the safety of our employees, Kirkland said.

“This is a serious situation that puts our employees who are out performing their jobs at risk of severe injury,” Kirkland said. “Working safely is Consumers Energy’s top priority and we need our dog-owning customers to help us accomplish this goal.”

Fortunately, evasive action by the employee avoided injury during many of the attacks.  Meter readers have begun carrying dog wands as a distraction tool enabling them to better escape dog attacks and avoid injury.  One version looks like a stick with a tennis ball at the end and diverts the dog’s attention away from the employee’s body during an attack.

Employees will not enter a yard to read a meter where there is believed to be an unrestrained dog.  This will result in recording only estimated energy usage for the customer’s next bill as well as a notation about the dog on the customer account, Kirkland said.

“Even the most gentle, well-mannered dog can become protective and aggressive around people it doesn’t know,” Kirkland said. “We sincerely appreciate the cooperation from our customers to help keep our employees safe.”

You can obtain the meter reading schedule for your home by visiting our website. Once there, an eServices profile can be quickly established or accessed and a meter reading schedule obtained by clicking on “My History,” then “Energy Use,” and then on the “Meter Reading Schedule” tab.  This information will allow you to take appropriate actions on the day a meter reader is scheduled to visit.  You can also obtain the schedule by calling  (800) 477-5050.

If a dog must be loose near their meter, you can avoid estimated bills by reporting meter reads electronically through an eServices profile on our website, or by reporting them through the toll-free number listed above.

Here are some tips provided by the United States Postal Service and the Humane Society of the United States on how to responsibly handle your dog and avoid having it bite.

  • When a service provider comes to your home, keep your dog inside, away from the door, in another room or on a leash.
  • Don’t let a child or other family member get close to a service provider in the presence of your dog.  A dog’s primary instinct is to “protect” its family.

These additional tips for service providers could also help prevent dog bites:

  • Don’t run past a dog.  The dog’s natural instinct is to chase and catch prey.
  • If a dog threatens you, try not to scream.  Avoid eye contact; try to remain motionless until the dog leaves, then back away slowly until the dog is out of sight.
  • Don’t approach a strange dog, especially one that’s tied or confined.
  • Always let a dog see and sniff you before you pet the animal.
Please make sure dogs are leashed; we appreciate your assistance in keeping our workers safe. Visit our website for more information.