Warning: Utility Bill Payment Scam

Update:  Our customers continue to be affected by a recent scam offering to pay utility bills. New reports indicate customers are receiving automated calls from a wireless number asking for credit card information. For your safety, do not share your personal or financial information with anyone you do not know, over the phone. We encourage you to help raise awareness about the scam by sharing this information with your family, friends and neighbors.

A nationwide scam targeting utility customers has made its way to Michigan. You may be contacted in person, through fliers, social media or text messages, claiming President Obama will pay your utility bills through a new federal program.

Customers are asked to provide their social security numbers or other personal identifying information in exchange for a bank routing number that will allegedly pay their utility bills. In reality, there is no money, and customers believe they have paid their bills when in fact they have not.

“For your protection, never disclose personal information, including financial account numbers or social security numbers, over the phone or internet to someone you do not know,” said Doug Detterman, customer care manager for Consumers Energy.

Customers with questions or concerns that they may have participated in this scam can call Consumers Energy at 1-800-477-5050.

More information on this scam, including tips to avoid becoming a victim, is available here: http://www.bbb.org/us/article/president-obama-is-not-offering-to-pay-your-utility-bills-34928

For tips on preventing utility fraud see  Consumer Tip here: