Recently, The Michigan Public Service Commission (MPSC) designated 211 Northeast Michigan Call Center as the 2-1-1 answering points for 65 exchanges in Alcona, Alpena, Arenac, Bay, Crawford, Huron, Montmorency, Oscoda, Otsego, Presque Isle, Roscommon, Saginaw and Tuscola counties. It currently provides 2-1-1 coverage for 34 exchanges in Clare, Gladwin, Gratiot, Isabella and Midland counties. With this move 94.5% of Michigan is now covered by 211.
The abbreviated dialing number 2-1-1 has been assigned by the Federal Communications Commission (FCC) to enable callers to reach community resource and referral answering points. In 2011, some 480,000 calls were made to 2-1-1 in Michigan, with questions related to utility assistance being the number one reason for calls.
The 65 exchanges are: Akron, Alpena, Atlanta, Au Gres, Auburn, Bad Axe, Bay City, Bayport, Brant, Caro, Caseville, Cass City, Chester, East Tawas, Elkton, Fairgrove, Fairview, Frankenmuth, Gagetown, Gaylord, Glennie, Grace Harbor, Grayling, Harbor Beach, Harrisville, Higgins Lake, Hillman, Hubbard Lake, Kinde, Kingston, Lachine, Lewiston, Lincoln, Linwood, Long Lake, Manistee River, Minden City, Mio, Munger, Omer, Onaway, Oscoda, Ossineke, Owendale, Pigeon, Port Austin, Port Hope, Posen, Prescott, Reese, Robbs Creek, Rogers City, Roscommon, Rose City, Saginaw, Sebewaing, Sixty Lakes, St. Charles, St. Helen, Sterling, Twining, Ubly, Unionville, Vanderbilt, and Vassar.
The MPSC notes that their approval is provisional, in part, due to the FCC’s ability to recall the 2-1-1 number. The MPSC is an agency within the Department of Licensing and Regulatory Affairs.