Crews Restore Power to Consumers Energy Customers after Winter Storm

“We sincerely appreciate the patience of our customers during this winter storm event as we work to restore electric service in a safe and timely manner. The destructive nature of this storm has challenged our crews as we continue to restore and rebuild our facilities.” — Garrick Rochow, Consumers Energy vice president of energy delivery

Approximately 61,000 Consumers Energy electric customers are without service due to the winter storm that began Friday, March 2.  Since that time, more than 144,000 customers have been affected by weather related outages. 

The approximate numbers of Consumers Energy electric customers remaining without service in the following counties are as follows:  Alcona (3,600); Antrim (5,150); Benzie (5,450); Charlevoix (1,400); Cheboygan (3,400); Clare (550); Crawford (1,450); Genesee (200); Grand Traverse (5,200); Iosco (1,000); Kalkaska (900); Lake (770); Leelanau (10,100); Livingston (150); Manistee (4,700); Missaukee (1,900); Ogemaw (1,300); Osceola (360); Oscoda (2,600); Otsego (150); Presque Isle (350); Roscommon (5,100); Shiawassee (120) and Wexford (2,750).

The utility is working cooperatively with a number of agencies such as the American Red Cross and The Salvation Army (Eastern Michigan Division and Western Michigan and Northern Indiana Division), who have opened shelters in northern Michigan counties.  (Details regarding these shelters are at the bottom.)  Customers who need shelter should call their local emergency management agency or 211 for a list of available services in their area. Residents who have senior neighbors or those with special needs are also encouraged to check on them during this emergency. 

Utility, line clearing and contract crews, including additional crews from Indiana and Illinois, will continue to restore power throughout the day.  Customers in Genesee County should receive electric service by midnight tonight.  The majority of customers north of U.S. 10 are expected to be restored by midnight on Monday; however, some customers in Grand Traverse County may not receive service until mid-day Tuesday.

Consumers Energy cautions area residents to avoid touching any downed wires and to report them immediately by calling 1-800-477-5050, or your local law enforcement agency. 

Customers who call Consumers Energy to report no power are encouraged to use the utility’s automated reporting option, available at 1-800-477-5050. The service provides restoration information for each substation and circuit, and can be used to report an outage.

Customers also are encouraged to visit the Consumers Energy outage center to report an outage, get restoration updates, safety tips and answers to power outage-related FAQs, If using a generator, contact a licensed electrician to ensure that it is properly connected and, for the safety of our line workers, make certain it is isolated from the utility’s electric distribution system.  Never use a generator in an enclosed area and never fuel a generator when it is running. Safety tips: When the power goes out.

In some cases, the mast which holds the electric service wires to your home or business may have been damaged or torn away from the home.  Utility crews will reconnect the wires to your home, but only a licensed electrician can repair or replace a mast or a cable.

Consumers Energy will trim or remove trees interfering with electric restoration activities.  Clean up of debris from tree trimming or removal during a storm emergency is the responsibility of individual property owners. 

Northern Michigan Shelters


Alcona Co.

Mikado Civic Center

2291 County Rd. F-41


Antrim Co.

Commission on Aging

308 E. Cayuga Street


Benzie Co.

Benzie Bus Station

14150 US 31


Charlevoix Co.

East Jordan High School

101 Maple

East Jordan

Boyne City Methodist Church

324 S Park

Boyne City

Cheboygan Co.


610 Cuyler


Emmet Co.

Mackinaw City Schools

609 W Center

Mackinaw City

Grand Traverse Co.

Salvation Army

1239 Barlow Street

Traverse City

Munson Hospital – Cafeteria open for warming center

1105 6th Street

Traverse City

Rock Youth Center

115 E Blair


Leelanau Co.

Fire stations open in Suttons Bay, Leland, Northport and Glen Arbor

Manistee Co.

Manistee ISD

772 E Parkdale

US 31

Oscoda Co.

Mio-AuSable School

1110 Tenth St. M-72


Wexford Co.

United Methodist Church

1020 E. Division St.


*To locate all of the Red Cross shelters go to: